Frequently asked questions
What is a tenancy deposit?
Which documents do I need for my references?
In order for us to take you into accountability, you will be required to fill in a referencing form. These will include:
Details of your current and previous address along with tenancy agreements where applicable.
Last 3 months bank statements.
What happens to the tenancy deposit once it has been paid?
Who is responsible for notifying the utility companies that I am moving in?
Who pays the council tax?
You are responsible for covering your council tax. Stag Valley Property do not offer schemes to help with this at the moment.
Who pays for the TV license?
Tenants are responsible for ensuring they pay their own television licence
Do I need my own insurance?
Stag Valley Property insure all their properties and contents on the inventory. You are responsible for insuring any of your personal contents for your tenancy term.
What are my responsibilities as a tenant?
Pay the rent on time
Pay the council tax
Pay all the utility bills and the TV licence unless otherwise agreed
Do general household and garden maintenance
Dispose of all rubbish
Clean the windows
Carry out basic maintenance* such as replacing light bulbs
Keep the property secure at all times
Advise of any repairs or maintenance needed as soon as it arises
Not create unnecessary noise for neighbours
How do I report repairs?
We ask that all repairs needed are reported via email to firstname.lastname@example.org where we endeavour to get back to you within 2 working days
Can the landlord enter the property?
A Stag valley property representative may enter the property with 24 hours notice given. If we have been sent reports suggesting that there is a breach in contract/tenancy agreement then we reserve the right to turn up unannounced to investigate the situation in accusation.
What will happen if I am late in paying my rent?
Rent payments are checked regularly. If a payment is missed you will be contacted by a member of the team to discuss options or any guidance needed.
What happens to my deposit after I move out?
What happens to my rent payments at the end of the tenancy?
You are required to cancel your rental payments via your bank or building society. Any extra payments made will be returned by us but may take unto a couple of weeks to be processed.