PRIVACY POLICY

Stag Valley Property Limited (collectively referred to as the “SVP”) respects the privacy concerns of the users of its website, www.stagvalleyproperty.co.uk and the services provided therein (collectively referred to as the “Site”). SVP thus provides this privacy statement to explain what information is gathered during a visit to the Site and how such information may be used.

Please also review the Terms of Use which also govern use of this Site.

Use of Information: As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site. However, certain non-personal information is recorded by the standard operation of SVP’s internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience.

The Site’s various mailing lists, downloads, special offers, calculators, contests, registration forms, and surveys may request that you give us contact information such as your name, mailing and/or e-mail address, contact number, demographic information such as your age and gender, and personal preference information such as your preferred software and interests. Information submitted at the time of submission will be used by the Company only as necessary for our legitimate business interests, including without limitation the improvement of our products, services and the contents of the Site. SVP may also share such information with our business and promotional partners to further those interests. Personally identifiable information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our company and products. You may always opt-out of receiving future mailings, to do this please use the contact us page and place ‘opt out’ in the heading. SVP does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorised by a user.

SVP may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Site, or anyone else that could be harmed by such activities.

Children Age 13 and Under: SVP recognizes the special obligation to protect personally identifiable information obtained from children age 13 and under. AS SUCH, IF YOU ARE 13 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY. If the Company discovers that a child age 13 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records.

SVP nonetheless encourages parents to go online with their children. Here are a few tips to help make a child’s online experience safer:

  • Teach children to never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.

  • Know the sites your children are visiting and which sites are appropriate.

  • Look for Website privacy policies. Know how your child’s information is treated.

  • Check out the https://www.google.co.uk/intl/en/safetycenter/families/start/ for more tips on protecting children’s privacy online.

Use of Cookies: Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Site, and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.

Malware/Spyware/Viruses: Neither SVP nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.

DISCLAIMER

Links to External Sites: SVP is not responsible for the content or practices of third party websites that may be linked to the Site. SVP is also not responsible for any information that you might share with such linked websites. You should refer to each website’s respective privacy policy and practices prior to disclosing any information.

Bulletin Boards and Chat Areas: Guests of the Site are solely responsible for the content of messages they post on SVP’s forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (e.g., user name, e-mail address, phone number) on the bulletin boards or in the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features. Choice/Opt-Out: The Site may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you. You always have the option of removing your name from any e-mail list in order to discontinue any such future communications. In order to ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from SVP which you no longer wish to receive. If you are unsuccessful in completing the instructions specified in any such communication, please e-mail us at info@newerapropertysolutions.co.uk, including a copy of the undesired email attached to the request, and state you wish to be removed from the mailing list.

Some services by Stag Valley Property may be carried out by a third party company/business, Stag Valley Property cannot be held responsible for any damages or loss caused by the third party.

DEAL ANALYSER

Stag Valley Property accept no liability for any losses incurred or miscalculations made through the usage of this tool.

Contact Information for Complaints or Concerns: If you have any complaints or concerns about SVPor about this privacy statement, please contact:

Via email:enquiries@stagvalleyproperty.com

Information provided by you via general e-mail inquiries to SVP such as your e-mail address is used only to respond to your inquiries in the ordinary course of business, and is never shared with third parties.

Security: Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, The Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to SVP, you accept that you do so at your own risk.

Your Acceptance of These Terms: By using the Site, you accept the policies and restrictions set forth in this Online Privacy Policy. If you do not agree to this policy, please do not use the Site. This Online Privacy Policy may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Online Privacy Policy to which you are bound.

Advertising

All wording on adverts by Stag Valley Property is subject to change before contracts submitted. All purchases and rental opportunities are subject to appraisals by a member of the Stag Valley property team. Any figures or costs suggested before final contracts submitted may be subject to change due to situations such as fluctuations in the property market, survey reports, unforeseen circumstances. Stag Valley property reserve the right to alter any of its offer amounts before final contracts are signed and ask its clients to keep sight of their offer amounts.

 

Stag Valley property is not an 'agent' in the property industry and therefore is not required to search for properties on behalf of individuals

 

Refurbishments

Stag Valley Property ltd will instruct a professional third party contractor do carry out all variety of refurbishment works and will accept no responsibility for any damage or wrong doings caused by the hired contractor.

ANTI MONEY LAUNDERING

Money Laundering Policy Statement

Stag Valley Sales is committed to ensuring that they have adequate controls to counter money laundering activities and terrorist financing activities, in line with The Money Laundering, Terrorist Financing & Transfer of Funds (Information on the Payer) Regulations 2017 & Money Laundering & Terrorist Financing Amendments 2019

Stag Valley Sales is registered with HMRC for anti-money laundering supervision under the Money Laundering Regulations.

Risk sensitive policies and procedures have been established in order to anticipate and prevent money laundering and terrorist financing.

A risk sensitive or risk-based approach is where businesses assess the risk of customers laundering money through their business. Whilst Stag Valley Sales takes the starting point that most clients and customers will not launder money it does identify criteria that may indicate a higher risk of money laundering – e.g. where there is no face-to-face meeting to establish identity.

Stag Valley Sales has undertaken a Risk Assessment of his business activities to ensure his Money Laundering compliance is commensurate with the risks identified. As a result of that risk assessment, it is the policy of Stag Valley Sales to undertake customer or enhanced due diligence on all customers and clients of the estate agency sales and lettings business.

The Stag Valley Sales risk assessment outlines the types of transactions that the business is involved in and details the procedural requirements for each situation based on the level of risk. This company risk assessment is kept under regular review and updated as and when required.

Stag Valley Sales is committed to staff training in anti-money laundering legislation, and this is also covered as a part of the induction of any new staff.

The Stag Valley Sales MLRO is Michael Collins who will forward reports to NCA as necessary.

Adherence to the “Customer or Enhanced Due Diligence” (CDD or EDD) identification procedures on every occasion will mitigate the risks of the business being used to launder money or fund terrorism.

It is Stag Valley Sales policy that all vendors, purchasers, landlords and tenants must be identified fully with a minimum of two forms of ID, evidence of identity being photographic and also evidence of residence e.g. a utility bill dated in the last three months. In the case of sellers and landlords a Land Registry title check is undertaken.

Should a face to face meeting not take place then enhanced due diligence procedures will need to be adopted by asking for additional information or evidence to establish the customer’s identity, and ensuring that the documents supplied are certified by a professional such as a lawyer, accountant, surveyor etc. and that the validity of that professional has been ascertained and recorded in our risk assessment .

A check will be made of the PEP and Sanctions register and any concerns investigated further including reporting to the MLRO.

As part of customer due diligence, an approved online money laundering ID check, where required, will be made with an approved supplier.

A documented risk assessment will be completed in every case.

An audit of files will be made at least annually to ensure compliance with our policy and procedures.

All clients will be identified before Stag Valley Sales enters a business relationship and all customers will be identified at the time a transaction is agreed, subject to contract before a sealed bid or a tenancy is entered into.

Should a face-to-face meeting not take place then enhanced due diligence procedures be adopted by asking for additional information or evidence to establish the customer’s identity and ensuring that the documents supplied are certified.

It would also be prudent to ensure that any first payments are made to a bank account in the customer’s name.

Where the customer’s identity is checked by documents this will be based on:

A government issued document with the customer’s full name and photo with either the customer’s date of birth or residential address such as:

1. Valid passport

2. Valid photo-card driving licence

3. National identity card

4. Firearms certificate

 

A government issued document (without a photo) which includes the customer’s full name and supported by secondary evidence:

1. Old style driving licence

2. Recent evidence of entitlement to state or local authority-funded benefit such as housing benefit, council tax benefit, pension, tax credits

Supported by secondary evidence such as

1. A Land Registry title search

2. A recent utility bill

3. Bank or building society statement

4. Most recent mortgage statement from a recognised lender

 

For customers other than private individuals

For customers who are not private individuals, such as corporate customers and private companies, Stag Valley Sales will obtain information that is relevant e.g. company registration number, registered address and evidence that the individuals have the authority to act for the company – for UK registered companies a search at Companies House will reveal details of directors and company secretary (PSC register).

The above requirements for documentation will be applied to all shareholders or those holding voting rights at 25% or more of a business.

Suspicious Activity Reporting

A report should be made if a member of staff/the nominated officer thinks that there is a possibility, which is more than fanciful, that a person is or has been engaged in money laundering or terrorist financing.

The report should be made to Michael Collins, the Stag Valley Sales Money Laundering Reporting Officer as soon as is practicable.

 

Once the MLRO has considered the matter, a suspicious activity report may be raised with the National Crime Agency (NCA).

 

What is Suspicious Activity?

This list is by no means exhaustive but includes:

New Customers:

Reluctance to provide details of their identity

Customer is trying to use intermediaries to hide their identity or involvement

There appears to be no genuine reason for the customer using the business’s services

Lack of evidence (or an avoidance in disclosure) of the source of funds

Regular/Existing Customers:

Money is paid by a third party who does not appear to be connected with the customer

The customer requests payment to a third party who has no apparent connection with the customer

A cash transaction is unusually large and the customer will not disclose the source of funds.

A transaction is carried out for less than market value with an unconnected person

Should a report be made then it is important that this fact, and any information about the transaction in question, is kept confidential

 

Record Keeping

The following records will be kept for 5 years:

Copies of, or references to, the evidence obtained of a customer’s identity for five years after the end of the customer relationship, or five years from the date when the transaction was completed.

Supporting records relating to a customer relationship or occasional transaction for five years from the date when the transaction was completed.

The purpose for keeping these records is to demonstrate the business’s compliance with the regulations and to aid any resulting investigations.

An audit of compliance with Money Laundering Regulations will be undertaken annually (or more regularly if deemed appropriate). This audit will be documented and used to ensure continuing compliance and as part of staff training and development.

 

Review

This policy will be reviewed annually as part of the audit process or in line with any changes in future legislation.

 

Questions

Should a member of staff or customer or client of Stag Valley Sales have any questions regarding Money Laundering Regulations and XXXX procedures, these should be addressed to Michael Collins, MLRO.